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What KYC Means for Your rp88k Account

KYC — Know Your Customer — is the document check we run before processing your first withdrawal. Submit a valid national ID, and our team reviews it so your DANA, OVO, or GoPay payout goes to the right wallet without delay.

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rp88k What KYC Means for Your rp88k Account
KYC HELP CHANNELS

Need Help With Your Verification?

If your document submission is flagged or delayed, our support team is available around the clock through live chat and email. Reach out with your account ID and the document type you submitted, and we will check the status directly.

Live Chat Open the chat widget from any page on rp88k. Share your account ID and document type, and our team will check your KYC status and explain any next steps needed.
Email Support Send your query to our support address with a subject line that includes 'KYC'. Attach a note about which document you uploaded and the wallet name you registered — DANA, OVO, or GoPay.
Account Settings Check your verification status directly inside your account settings page. The KYC section shows whether your document is pending, under review, or approved — no need to contact support first.
rp88k How the KYC Document Process Works

How the KYC Document Process Works

When you request a withdrawal for the first time, we ask you to upload a clear photo of your national ID (KTP) or passport. The document must show your full name, date of birth, and photo — exactly as registered on your account. Our review team checks the submission and confirms the match against your registered wallet name, whether that wallet is

DANA, OVO, or GoPay. Players in Palembang and across Indonesia go through the same single-step upload flow via the account settings page on mobile. Once approved, the verified status stays on your account permanently — you will not need to resubmit unless your details change.

WHY VERIFICATION MATTERS

How We Keep Your KYC Process Secure

Document verification is not just a formality — it is the step that ties your account identity to your withdrawal wallet, so payouts reach the right person every time. Here is how we handle it.

Name Matching

We cross-check the name on your submitted ID against the registered name on your DANA, OVO, or GoPay wallet. A mismatch is flagged before any withdrawal is processed, protecting you from errors.

Encrypted Upload

Document files you upload are transmitted over SSL-encrypted connections. We do not store raw document images longer than the review period requires, and access is restricted to the verification team.

One-Time Submission

Once your KYC is approved, the status is permanent on your account. You will not be asked to resubmit the same document for future withdrawals unless your registered details are updated.

Consistent Review Standard

Every document goes through the same review checklist — photo clarity, name visibility, expiry date, and wallet name match. We aim for consistent turnaround so your withdrawal is not held up longer than necessary.

KYC Terms You Should Know

These are the key terms that come up during the document verification process — plain definitions so you know exactly what each step involves.

What does KYC stand for?

KYC stands for Know Your Customer. It is the process where a platform confirms your identity by checking a government-issued document before releasing funds to your registered wallet.

What is a KTP in the context of KYC?

KTP is the Indonesian national identity card. It is the standard document accepted for KYC verification — it shows your full name, date of birth, and photo in one place.

What does 'verification pending' mean?

Pending means your document has been received and is in the review queue. No action is needed from you unless our team sends a follow-up request for a clearer image or additional detail.

What is a wallet name match?

A wallet name match means the name on your DANA, OVO, or GoPay account must be identical to the name on your submitted ID. Mismatches cause the withdrawal to be held until corrected.

What does 'document rejected' mean?

Rejected means the uploaded file did not meet review requirements — usually because the image was blurry, cropped, or the name was not fully visible. You can resubmit a clearer version immediately.

What is a verified account status?

Verified status means your identity document has been reviewed and approved. Withdrawals to your registered wallet can proceed without further document checks on future requests.

Your KYC Questions Answered

Real questions about the document verification process — answered directly so you know what to expect at each step.

We accept a national ID (KTP) or a valid passport. The document must clearly show your full name, date of birth, and photo. Expired documents are not accepted — check the expiry date before uploading.

KYC is required before your first withdrawal is processed. You can upload your document at any time from the account settings page — doing it early means your first payout is not delayed when you request it.

Our team reviews submissions as quickly as possible. If your document is clear and the wallet name matches your ID, approval is typically straightforward. You will see the status update in your account settings page.

If the name on your DANA, OVO, or GoPay wallet differs from your ID, the verification will be flagged. Contact live chat with both names and we will advise whether a wallet update or a different document is the right fix.

Yes — if your registered details change, such as a new ID or a different wallet, you can submit an updated document through account settings. The previous verified status is replaced once the new document is approved.

Document files are uploaded over an SSL-encrypted connection and are only accessible to our verification team during the review period. We do not share your ID data with third parties outside of what local law requires.

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